FREQUENTLY ASKED QUESTIONS
What services do you provide?
PAHCF is staffed with experienced Pediatric Providers. We treat a wide range of illnesses and injuries. We have a general list of what conditions we treat under our Services tab.
Will my child be seen by a pediatrician at Pediatric After Hours Care of Fayetteville?
Our staff includes pediatricians and physician assistants with pediatric experience.
How is Pediatric After Hours Care of Fayetteville different from other urgent care practices?
We specialize in the treatment of children. All care is provided by pediatric-trained providers.
How is Pediatric After Hours Care of Fayetteville different from an emergency room?
Pediatric After Hours Care of Fayetteville is less expensive, more efficient and more fun. Your total bill and co-pay are much less than the cost of an emergency room visit. Turn around times at our clinic are faster than an average emergency room visit. During peak hours on the weekend or during flu season, wait times can be longer than usual. In addition, most local emergency rooms do not always have pediatricians available to examine your child.
What age patients do you see at Pediatric After Hours Care of Fayetteville?
0-18 years old
Do I need an appointment at Pediatric After Hours Care of Fayetteville?
Yes. Please see our Book An Appointment tab on our home page.
How long is the wait time at Pediatric After Hours Care of Fayetteville?
Our wait times vary but most patients are seen within 30 minutes after registration and insurance verification.
What hours are you open?
Friday: 5:30PM-8:30PM, Saturdays/ Sundays: 10AM-4PM. We are closed on Thanksgiving and Christmas.
If we have a pediatrician, can Pediatric After Hours Care of Fayetteville still treat my child?
Yes, and we will send a detailed visit summary of your visit to your provider.
Do I need a referral from my doctor’s office?
Generally no.
What if my child needs to be admitted to the hospital?
Pediatric After Hours Care of Fayetteville will call your physician and arrange for your child to be admitted to Cape Fear Valley Medical Center. Most children go to the hospital by private vehicle, but we can arrange ambulance transport if necessary. Depending on your child’s condition you may be directed to the hospital emergency room or directly to the floor for admission.
How is Pediatric After Hours Care of Fayetteville different from other urgent care practices?
We specialize in the treatment of children. All care is provided by pediatric-trained providers.
Can I get advice over the phone?
No, we do not provide advice over the phone. Our staff will not make a determination about the condition of your child without seeing them. We will refer you to call your primary care physician’s after hours phone line or insurance nurse line for assistance for phone advice.
Do you perform vaccinations or well child check-ups?
No, we do not. These are services performed by your primary care physician, and Pediatric After Hours Care of Fayetteville strongly believes that every child should have a primary care physician. If you do not have a primary care physician in the area, we can provide a list of local physicians, or you can find one by searching for pediatricians in the Fayetteville area in a search engine.
Where will I get my prescriptions filled?
In most cases, we will eprescribe the prescription to the pharmacy of your choice prior to your leaving the clinic. We can direct you to the local 24-hour pharmacies so you to pick up your medicine on the way home.
Insurance/Billing Questions
How much will a visit cost?
At the time of service, we will verify your insurance and estimate your URGENT CARE patient responsibility. This may be the form of a co-pay, towards your deductible or co-insurance. We will collect this estimate at check-in. The remainders of the charges are submitted to your insurance. Self -Pay patients will be billed based on the services provided at the visit. There will be a discount for self-pay patients off the total cost of the visit. If we cannot verify your insurance coverage, you may be asked to sign a promissory note for all charges incurred during your visit.
What if I don’t have insurance or my insurance is not accepted at Pediatric After Hours Care of Fayetteville?
Self -Pay patients will be billed based on the services provided at the visit. There will be a discount for self-pay patients off the total cost of the visit.
What insurances do you take?
We take most insurances.
We accept all NC Medicaid health plans and HealthChoice with the exception of Amerihealth Caritas. We are also credentialed with Humana Tricare, BCBS, Cigna, and MedCost as well as others.
What is a deductible?
The amount of money the patient must pay before your insurance plan begins to cover services. Deductibles vary depending on your insurance policy plan and are renewed each calendar year. The deductible applies to all contracted services.
What is a Co-Insurance?
A set percentage of costs that are covered by the patient’s plan after the deductible has been met. Your insurance plan determines this amount. The plan normally pays the higher percentage and the lower is the patient responsibility.
What do you mean by Co-Pay?
A fee for an office visit, urgent care or emergency room visit. It is collected each time a patient presents to be seen. The fee is determined by the patient’s health insurance plan and is required at the time of the visit.
Medical Questions
When should I take my child to a doctor if they have a fever?
Less than 4 weeks old: Any fever of 100.4°F or higher and/or if they show other symptoms of illness, go to the pediatric emergency room.
1-3 months old: A fever of 100.4°F or higher take your child to their primary care provider or to a nearby pediatric urgent care.
Over 3 months old: Fever more than 3 consecutive days with an obvious source of infection such as a cold
Any fever and sore throat that lasts more than 24 to 48 hours
You see signs of dehydration, such as a dry mouth, a sunken soft spot, or fewer wet diapers (one every 8 hours)
Your child has a fever and pain when urinating
Your child is lethargic, refuses to eat, has a rash, or is having difficulty breathing
Your child has a febrile seizure
Your child has a fever and has recently returned from a trip abroad
A fever and has compromised immunity (i.e. if the child is on chemotherapy for cancer)
A fever and any severe pain
A fever and is having trouble swallowing or drooling, take them to a primary care provider or to a nearby pediatric urgent care
Do you refill prescriptions for antibiotics and other medicines?
Pediatric After Hours Care of Fayetteville is an acute after-hours clinic. We do not call in prescriptions or refills. All children need to be evaluated first.
Who do I call if I don’t understand something about my child’s diagnosis, medication, or treatment?
Call the clinic where your child was seen. Our staff will be happy to assist you and answer any questions you may have. Patients of the Pediatric After Hours Care of Fayetteville will always receive an Discharge Summary before leaving our clinic that has important information to include medications given as well as patient instructions.
Feel free to CONTACT US if you have additional questions.